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Remote Global Support Policies
I agree to the following terms and conditions of Remote Global Support for purchasing the remote services:
| 1. | I understand that all SAP instances are under INITIAL evaluation licenses. |
| 2. | Remote Global Support is not liable for any information accessed by me within SAP systems. |
| 3. | I understand that I am charged only for the BASIS Support services received from Remote Global Support and not for the SAP remote software. |
| 4. | I agree to use SAP evaluation software for my personal reference purposes. |
| 5. | SAP Basis and Security transactions will not be provided in any SAP systems (For example transactions such as client, profile, roles and/or user creation, deletion, change) |
| 6. | Remote Global Support team is only responsible to resolve SAP Basis and security issues and not the functional and/or ABAP technical issues. |
| 7. | I will provide the entire step by step with screenshots to the issue encountered in order to assist technical support team to resolve issue in timely manner. |
| 8. | Access to Logical Systems, RFC destinations will be provided but Remote Global Support will monitor and not allow any changes to them. |
| 9. | If the amount of data transferred between systems exceeds 20,000 records, then it may result in account locking. |
| 10. | Payment can be completely refunded only within 5 calendar days from the time of the payment received by Remote Global Support in case when SRemote Global Support not able to provide service. |
| 11. | I understand that my account can be transferred to another system at the discretion of Remote Global Support team. |
| 12. | My account will be cancelled with no payment refund in case of abuse of the tech support personnel. Using coarse language and impolite comments will not be tolerated. |
| 13. | Prices are subject to change without notice and will be available on the website. |
| 14. | I have read and understood and the policies of Remote Global Support as on the website. |
