1. How does the Remote SAP Access work?

Access to our SAP training systems is via the internet - all you need is the SAP GUI version 7.1 or higher. If you don't have a GUI we will send you a download link from which you can download & install the SAP GUI. 

Our system offers you access to all user and configuration transactions for all modules (except for user maintenance and basis/system administration functions). You can practice as much as you want, including setting up your own entities, configuration, master data and transactions.

Once you buy your SAP Access package it typically takes less than 2 hours to activate your account and you will receive an email with your user ID and password.

2. How quickly do I get my user ID and password?

After you buy your SAP Access package it typically takes just a few hours to activate your account. We will send you an email with your user ID, password and Server access details.

3. Do you offer multi-user or long-term discounts?

Yes, we do! If you have 5 or more users we will extend a 10% volume discount. Also, if you sign up for SAP access for 3 months or 1 year we will extend a discount ranging from 20-25%.

4. Do you offer any support?

Absolutely! We offer email support 7 days a week via our online help desk system! Also, you can call us during regular business hours if you prefer to speak with us over the phone. We respond & resolve most issues within 1 business day. We support all issues related to system access and security and we will, of course, help you get set up. We do not, however, offer configuration or desktop support.

5. What if it just doesn't work for me after I buy access?

We want you to be 100% satisfied with your SAP access! If you don't like our service or support tell us and we'll refund your money - no questions asked!

6. Is the system available 24/7?

Yes, it is! However, we take the systems down on every 3 months for routine maintenance and back-ups. This downtime typically last for about 8 hours.

7. Can I use multiple computers to access the systems?

Yes, you can! You can use any computer and switch back and forth (i.e. between a work computer and a home computer).

8. How fast are the systems? How many people are on it?

We have a dedicated line and have users from all over the world! Connection speed has never been an issue for our students. Also, we keep the number of users per server to a minimum and typically have an average of only 20 users online!

9. How often do you refresh the systems?

We typically refresh our systems every 1 Year. That means your data will be available for a long time and you don't have to worry about re-doing all your work.

10. Can I switch between systems?

Yes, you can. We can switch your subscription from one system to another free of charge once every month.

11. Do I have access to all transactions & modules?

You have access to all user and configuration transactions for all functional modules, incl. FI/CO, FICA, MM, SD, HR, etc. However, we do restrict access to certain user maintenance and basis/system administration transactions to ensure a reliable environment for all SAP users. 

12. What about access to System Administration and other Basis functions?

Sorry, but in order to ensure a stable and reliable system for all users we restrict access to system administration and other Basis functions.

13. What kind of internet connection do I need?

We recommend a high speed connection via DSL or Cable. If you have a ISDN or dial-up connection you can still connect to the SAP systems but it will be slow.

14. What kind of computer or operating system do I need?

If you purchased your computer within the last 10 years or so and are running a windows operating system (WIN 95 or higher) it will work just fine.